Gibbs and Associates Privacy Policy


Gibbs and Associates Privacy Policy

Gibbs and Associates would like to thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions with Gibbs. We hope this privacy policy statement will answer any questions you may have, but if it does not, please feel free to contact us at the email address or postal address shown below.

Please note that most of Gibbs’ products are sophisticated computer-aided manufacturing software products aimed at manufacturing engineers and other manufacturing and design professionals. The GibbsCAM products generally cost thousands of Dollars/Euros per license and Gibbs and Associates does not consider them to be consumer products.


This statement is organized as follows:

Contents

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

  • Information collected about online visitors
  • Entities collecting information
  • Information collected via marketing activities
  • Information collected at time of purchase or via license activation and/or license registration
  • The Use of Personal Information Collected
  • Updating Personal Information and "Opting Out"
  • Changes to This Policy

B. Community Sections of Website, including Discussion Forum

C. Third Party Sites

D. Technical Support and Privacy

Information Collected in Connection with Technical Support and the Use of that Information


A . Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy

Information Collected from Online Visitors
In general, you can visit the GibbsCAM website without telling us who you are or revealing any personal information about yourself, such as your name, phone number or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.

Our web servers also collect information such as number of visits, average time spent on the site, pages viewed, etc., but this information is not traceable back to an individual user. Gibbs uses this information to analyze how people use our site and generate ideas on how the site might be improved.

Some of our web pages utilize "cookies" so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you have registered for a seminar so that the next time you visit the site we recognize you are a registrant. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Occasionally you may be asked to give use more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey or enter a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information.

Entities collecting personal information
The information provided at this site is collected by:

Gibbs and Associates
323 Science Drive
Moorpark, CA 93021

Its telephone number is (805) 523-0004.

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.

Information Collected via Marketing Activities
Gibbs and Associates conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent email and physical mail addresses for marketing campaigns, we invite the public to download free materials from our website in return for providing us contact information, we run contests for which participants provide basic information on registration, and we obtain addresses from publications that target the industries from which we hope to attract customers. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have "opted in" to receive communications from companies such as Gibbs and Associates and we typically do not receive the actual contact information but only the ability to send an email or mailing to the contact from a bonded mailhouse.

Information Collected at Time of Purchase or via License Activation and/or License Registration
At the time customers purchase, register or activate their license of GibbsCAM software, Gibbs and Associates collects information such as Company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary CAD product in use and industry sector. Gibbs and Associates requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, Gibbs and Associates may be obligated to make this information available to third parties who license to Gibbs and Associates technology that is included in the products being activated.

The Use of Personal Information
Gibbs and Associates may use the personal information you provide us for a variety of purposes, including registration, authentication and marketing. We may use the information to inform you of special offers, contests, upgrades and other GibbsCAM products and services that may be of interest to you. When you are a customer of GibbsCAM products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew software maintenance service agreements or other contracts with Gibbs and Associates or to request that you respond to a survey concerning our products and services or to address a question regarding an order.

Since GibbsCAM Resellers are our primary sales channel and provide the first line of support to our customers, we share personal contact information with the Reseller assigned to a particular customer or prospect.

We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mailhouse that mails information on behalf of a third party. The bonded mailhouse is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.

GibbsCAM products are not marketed to children under the age of 13 and Gibbs and Associates does not knowingly collect personal information from children under the age of 13. Gibbs and Associates is committed to protecting the privacy of children and if Gibbs and Associates becomes aware that such information was collected, it will treat that information as sensitive.

If you do not wish to receive information about additional GibbsCAM products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.

Gibbs and Associates stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to Gibbs and Associates, you agree and consent to Gibbs and Associates' storage and usage of this information anywhere that Gibbs and Associates and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.

Gibbs and Associates may also disclose such personal information if required by law or if Gibbs and Associates believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of Gibbs and Associates, our customers or the public.

Updating Personal Information and "Opting Out"
Gibbs and Associates wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at marketing@GibbsCAM.com or by notifying us in writing at:

Gibbs and Associates
323 Science Drive
Moorpark, CA 93021
Attn: Marketing Department

If at any time you wish to "opt out" of receiving information from Gibbs and Associates or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at marketing@GibbsCAM.com. Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your "opt out" notification.

Changes to this Policy
Gibbs and Associates may change this policy from time to time. Any changes will be posted to this site, so we encourage you to review our privacy policy from time to time.

B. Community Sections of Website, including Discussion Forum

Gibbs and Associates provides various Community activities to its users, including Discussion Forums. Participation in these activities is voluntary and it is very likely that personal information will be exposed to other members of the Community if you participate. Some users prefer to participate using pseudonyms, but email addresses are required. Gibbs and Associates takes no responsibility for maintaining the privacy of any personal information you make available to members of any Community identified in this section of the website.

C. Third Party Sites

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. Gibbs and Associates is not responsible for the content or privacy practices of any non-Gibbs website. Please review the privacy policy of such other sites before providing them with your personal information.

D. Technical Support , Special Cases and Privacy

Information Collected in Connection with Technical Support and the Use of that Information
Generally, Gibbs and Associates' Technical Support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. Gibbs and Associates may use this contact information to respond to support inquiries and/or to request additional information from the customer.

Occasionally Gibbs and Associates must obtain files and/or model information to assist it in diagnosing their technical support issues. Gibbs and Associates may share model and file information provided by a customer with a licensor of technology that is included in the GibbsCAM product if Gibbs and Associates considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.

Gibbs and Associates also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the GibbsCAM software.

We hope this policy statement helps you understand Gibbs and Associates' practices with respect to your personal and business information. If you have any questions or concerns, please contact us as indicated above under the heading "Updating Personal Information and "Opting Out".

Rev. February 2006